We are currently seeking a highly motivated and experienced Sales Executive to join our Luxury Goods & Jewelry team. As a Sales Executive, you will be responsible for delivering exceptional customer service and driving sales while representing our prestigious brand. This is an exciting opportunity to work with our industry and contribute to our continued success. In this role, you will greet and assist customers, provide product knowledge, and build strong relationships to meet and exceed sales targets. You will help customers find the perfect piece of jewellery that fits their style and preferences. In addition, you will be responsible for maintaining the appearance of the showroom, including ensuring displays are attractive and inventory is organized.

Responsibilities

• Provide exceptional customer service, ensuring each customer has a memorable shopping experience
• Assist customers in selecting and purchasing jewellery, offering expert advice and product knowledge.
• Build and nurture long-term relationships with customers, maintaining contact for repeat business and referrals.
• Meet and exceed sales targets, consistently achieving individual and team goals.
• Maintain the appearance of the showroom, ensuring displays are attractive and merchandise is organized.
• Collaborate with the marketing team to promote special events and new product launches
• Meet and exceed sales targets through proactive selling, cross-selling, and upselling techniques
• Stay up-to-date with industry trends and competitor offerings to provide customers with accurate and relevant information

Requirements

• Proven experience as a Jewellery Sales Executive, preferably in the luxury goods industry
• Excellent interpersonal and communication skills, with the ability to build rapport and instill confidence in customers
• Strong sales and negotiation skills, with a proven track record of exceeding targets
• Knowledge of gemstones, metals, and jewellery design
• Exceptional attention to detail and organization skills
• Professional appearance and demeanor, with a passion for luxury goods and jewellery customers.

We are looking for a dedicated Customer Relations Executive to join our team. As a Customer Relations Executive, you will play a key role in ensuring our customers have a memorable experience and receive top-notch service. You will be responsible for managing customer inquiries, resolving issues, and maintaining strong relationships with our valued customers. This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and thrive in a fast-paced retail environment.

Key Roles:

• Build and maintain strong relationships with customers, demonstrating a deep understanding of their preferences and needs.
• Provide accurate and timely information to customers regarding products, services, and promotions.
• Assist customers in making purchasing decisions and offer personalized recommendations.
• Collaborate with cross-functional teams to ensure seamless customer service experience.
• Proactively identify and address customer concerns, resolving conflicts and finding appropriate resolutions.
• Maintain updated knowledge of product offerings, company policies, and industry trends.
• Monitor customer feedback and reviews, taking necessary actions to improve customer satisfaction.
• Conduct customer satisfaction surveys and analyze data to identify areas for improvement.

Requirements

• Bachelor’s degree in business administration or related field
• Proven experience in a customer service role, preferably in a retail environment
• Exceptional interpersonal and communication skills
• Strong problem-solving and decision-making abilities
• Proficiency in using customer service software and MS Office suite
• Ability to work flexible hours, including evenings and weekends, as per retail schedule