FAQs

Absolutely, tourists can enjoy tax-free shopping at our stores in Dubai, making their shopping experience even more rewarding. We also issue VAT refund invoices for our customers, enabling them to reimburse their tax amount at the airport. For more details, please click here. 

Our jewellery captures the essence of Dubai's opulence and elegance, making it an ideal souvenir that reflects your unforgettable time in the city. 

Yes, we provide customer support in both Arabic and English, ensuring that all our customers, regardless of their language, have a seamless experience. Apart from that, we have customer support in almost all Indian languages too.

Certainly, our collection features a blend of traditional and contemporary designs, catering to a wide range of preferences and tastes.

Yes, we offer customization services to create unique pieces for special occasions or gifts, making them even more memorable and meaningful.

Yes, our prices include 5% VAT, providing you with transparency and avoiding any surprises during your purchase.

Unfortunately, we do not have an e-commerce platform at the moment. However, you may please contact us to get connected to any of our outlets from where you can choose the items sent through WhatsApp, catalogue or a video call and get it freely delivered to your desired location within Dubai.

Yes, we offer guided shopping experiences to help tourists explore our collection and find pieces that resonate with Dubai's rich culture and their personal style.

Yes, our diverse collection includes pieces suitable for a wide range of occasions, from formal events to casual outings.

We provide ring sizing and adjustment services to ensure a perfect fit. Our expert team will guide you through the process to make your jewellery comfortable and well-fitted. 

Of course, we offer servicing and repair options for your purchased items, helping you maintain their beauty and quality over time. Moreover, we offer 100% free maintenance for your Arakkal jewellery, 100% exchange on old gold and 100% value on exchange of diamonds and gemstones. 

Absolutely, we take pride in curating a stunning collection of Indian jewellery designs that showcase the intricate craftsmanship and cultural heritage of India.

Certainly, our range includes exquisite pieces perfect for Indian weddings and festive occasions, capturing the grandeur and elegance that define these events.

Yes, we provide customization services for Indian wedding jewellery sets, ensuring that each set is a harmonious blend of tradition and personal style. 

Yes, our Indian jewellery pieces are crafted using traditional techniques that have been passed down through generations, resulting in authentic and timeless designs. 

Absolutely, our collection includes jewellery that complements traditional Indian attire, allowing you to complete your ensemble with pieces that enhance your look. Check out our latest collections.

  Yes, we offer a special collection designed for both brides and grooms, helping them shine on their special day with jewellery that signifies their union. Check out our couple rings section today.

Indeed, we have a range of jewellery pieces that seamlessly blend Indian and contemporary styles, catering to those who appreciate a fusion of cultures. 

Certainly, our expert team can guide you in selecting the perfect wedding jewellery sets that match your preferences, outfit, and the significance of the occasion. 

Yes, we offer a variety of precious gemstones to choose from, allowing you to infuse color and symbolism into your wedding jewellery.

Absolutely, we offer personalized design consultations to create engagement rings and bridal sets that capture your unique love story and vision.

Yes, we offer comprehensive aftercare services to ensure your wedding jewellery remains as stunning and meaningful as the day you wore it.

Of course, our collection includes a wide range of jewellery options for wedding guests and attendees, allowing you to find pieces that enhance your presence at the celebration. 

Our jewellery prices reflect the quality of materials used, intricate craftsmanship, and the value of gemstones, ensuring you receive exceptional pieces worth their investment.

Making charges cover the craftsmanship involved in creating each piece. They vary based on the design complexity, type of jewellery, and metal weight.

Making charges may vary depending on the intricacy of the design and the type of jewellery. Our team will provide clear information about making charges for each piece.

Yes, we are transparent about our pricing. We can provide a breakdown that includes materials, labor, gemstones, and other components contributing to the final cost. 

Certainly, our team can provide you with an estimate for custom-made jewellery based on your design preferences and the materials involved. Contact us now.

Customization charges, if applicable, depend on the complexity of the design and any special requests you have. We will discuss these charges upfront. 

We occasionally offer special discounts and promotions on select pieces. Stay tuned to our website and social media for updates on these offers.

Absolutely, our team can provide you with a quote for resizing, alterations, or any other modifications you require. 

We have a clear return policy in place. If you're dissatisfied with your purchase, you can refer to our policy for details on returns and exchanges.

Yes, we offer appraisal services to help you assess the value of your purchased items, which can be useful for insurance purposes.

No, we are committed to transparency. Any applicable charges, including making charges and taxes, will be communicated to you clearly before your purchase.

We offer diamonds of exceptional quality, adhering to strict standards of cut, clarity, color, and carat weight. Our diamonds are certified by reputable gemological laboratories.

The 4Cs—cut, clarity, color, and carat weight—play a crucial role in determining a diamond's overall quality and value. Each aspect contributes to a diamond's brilliance and appearance. 

Yes, we are committed to ethical sourcing. Our diamonds are responsibly mined and procured, adhering to international guidelines to ensure they are conflict-free.

Absolutely, we offer customization services for engagement rings, allowing you to choose the diamond, setting, and design that perfectly symbolizes your love story. 

Yes, all our diamonds come with certificates from reputable gemological laboratories, offering detailed information about their quality and characteristics.

Our collection includes a variety of diamond shapes, including round brilliant, princess, cushion, emerald, and more, catering to different preferences.

Yes, we offer a selection of fancy-colored diamonds, adding a unique touch of color and personality to your jewellery.  

Certainly, we offer diamond upgrade programs that allow you to trade in your current diamond for a larger or higher-quality one, accompanied by guidance from our experts.

Our experts can guide you in selecting diamonds with investment potential, focusing on factors like rarity, quality and market trends. 

Diamond jewellery requires proper care to maintain its brilliance. We provide guidance on cleaning, storage and maintenance to ensure your diamonds always shine.

We primarily offer natural diamonds, but we can discuss lab-grown options if that aligns with your preferences. 

Yes, we offer after-sales services, including cleaning, maintenance, and repairs, to ensure your diamond jewellery remains as exquisite as the day you acquired it.

Yes, many of our jewellery pieces feature exquisite gemstones that enhance their beauty and significance.

We offer a wide variety of gemstones, including diamonds, sapphires, rubies, emeralds, and more, each carefully selected for their quality and vibrancy.

We primarily offer natural gemstones, but we do also have a wide-range of  lab-created options for you to choose from.

Yes, our gemstones come with certificates from reputable laboratories and professionals, providing details about their authenticity and characteristics.

Absolutely, we offer customization services, allowing you to select the gemstones that resonate with you and your design vision.

The cost of gemstones is influenced by factors like type, quality, size, and rarity. We'll provide transparent information about the pricing of gemstones.

The pricing of gemstones can vary, and any additional charges will be communicated clearly as part of the customization process. 

Depending on the design and setting, it may be possible to upgrade or change gemstones in the future. Our experts can guide you through the process.

Absolutely, we can recommend gemstones that align with birthstones, anniversaries or special occasions, adding a personalised touch to your jewellery. 

Gemstone jewellery requires specific care to preserve their beauty. We offer guidelines on cleaning, storage and maintenance to ensure your gemstones shine. 

Yes, we offer aftercare services, including cleaning and maintenance, to ensure your gemstone jewellery remains as vibrant as the day you acquired it.